Most Zoho projects that go wrong were decided wrong, not built wrong. Our certified Zoho consultants sit with your team, work out how the business really runs, and give you a written plan before a single field is configured.
Linz Technologies is a Zoho consultancy and a Premium-tier Zoho Partner, listed in Zoho's partner directory, with offices in Chennai and Dubai. Every consultant you meet works for us. Nothing is subcontracted.
CRM
Books
People
DeskThe Basics
A Zoho consultant studies how your business works today, finds where your current tools or process fall short, and recommends which Zoho apps to use and how to set them up. The result is a plan, not a configured system.
Carrying out the plan is a separate job called Zoho implementation. You can buy consulting without it.
At Linz that plan comes as two documents:
Maps your current process.
Shows how it should run on Zoho, lists every gap we found, and gives the solution for each one.
Our Method
We sit with the people who own the problem. That usually means the owner, the finance head, the sales head or whoever signs off. They tell us what's broken and what they need to see.
Then we sit with the end users. These are the people who raise the invoices, chase the leads and approve the leave. Their workarounds tell us more than any requirements sheet.
We agree the problem statement. It's short and in plain words, and you approve it, so everyone is solving the same problem.
You get the as-is document. It's your current process step by step, including the spreadsheets and chat groups that quietly hold it together.
You get the to-be document. It shows how the process should run on Zoho, the gaps we identified, and the solution for each gap: which app, which setting, which integration, or where custom work on Zoho Creator or Zoho Catalyst is needed.
You decide what happens next. Hand the documents to your own team, or bring us in to implement them.
You don't need a formal requirements document. These help us get further in the first few hours:
If you're already on Zoho, add admin access, or a screen share with someone who has it.
Deliverables
Three written documents, each signed off with you. They belong to you whatever you decide next.
The business problem in your words, agreed before the analysis starts
Who uses it: Leadership
Your current process, systems, handoffs and workarounds
Who uses it: Process owners
The target process on Zoho, every gap found and the proposed solution for each
Who uses it: Whoever implements it
Each gap is written down the same way, so you can see the problem, the cost of leaving it and the fix side by side. Here's an example of the format:
Sales quotes are typed in Word, so prices and discounts vary by salesperson
Margin leaks, and nobody can report on quoted versus won value
Quotes generated from CRM using price books, with an approval step above an agreed discount
Zoho CRM
Example for illustration. Your document lists your own gaps. A typical to-be document has one table like this for each process in scope.
Which One
Consulting draws the plan. Implementation builds from it.
If you already know which apps you need and how your process should run, skip consulting and go straight to Zoho implementation.
If three departments describe the same process three different ways, start here.
Your Call
And when it isn't: a small team starting on one Zoho app with a simple process. Book the call anyway. If you don't need us, we'll say so.
Pricing
There's no rate card, because two consulting engagements rarely look alike. The price depends on:
You get a written quotation after the first call, and nothing starts until you approve it.
By Department
Each department gets its own sessions, and the plan shows how they connect.
Our Zoho CRM consultants trace how a lead becomes revenue in your business: where enquiries come from, who picks them up, what happens between the first call and the signed order, and where deals go quiet. From that they design the modules, stages, assignment rules, approvals and reports. A real estate broker, a training institute and a distributor end up with very different CRMs, and that's the point.
For Zoho Books, Inventory and Expense we look at your chart of accounts, how GST or VAT applies to what you sell, who approves bills and expenses, how stock moves between locations, and whether you need more than one organisation for more than one company.
Finance decisions are the hardest to undo after Go-Live, so they're worth getting right on paper first.
For Zoho People, Payroll and Recruit we map the full employee journey from job opening to exit. That covers leave and attendance rules, shift patterns, salary structures, WPS salary files in the UAE, and PF, ESI and TDS in India. We also check which policies live only in someone's head.
Where the standard apps stop, we design what to build on Zoho Creator or Zoho Catalyst, such as a channel partner portal or an industry-specific workflow, and what's better left as configuration.
Integrations
Most businesses keep at least one system alongside Zoho. We decide how Zoho should talk to each of them, and which system owns which record, so nobody updates the same customer in two places.
Zoho at the centre of your systems
One source of truth for customers, orders and stock
CRMBooksInventory
Mail
Lovable{ }Anything with a REST APIWebhooks, custom connectors and Zoho Catalyst functionsAI
Zoho now connects to Claude, ChatGPT and Copilot through Zoho MCP. We advise on which apps to connect, what your team can safely ask, and where it saves real time, like month-end summaries or pipeline reviews.
We use it to run Linz day to day. AI automation
Your AI assistant, connected to Zoho through MCP
CopilotMicrosoft
One secure bridge between your AI and your Zoho data
CRMBooksInventoryPeopleDeskPayrollCreator
Zoho Oneand more
Already on Zoho?
Zoho tends to drift after Go-Live. People leave, workflows pile up, and reports stop matching the accounts. If any of these sound familiar, an audit is the right first step:
The same customer saved three times
CRM revenue that never agrees with Zoho Books
Workflows and blueprints nobody remembers creating
Apps you pay for that nobody opens
The output is the same as any consulting engagement: an as-is picture of what's really configured, and a to-be plan to fix it. If you want us to carry out the fixes, we take them on as an implementation project or through Zoho support, depending on the size.
Licensing
It's one of the first decisions to settle, and there's no single right answer. We work through these with you:
How many apps will each person really use? The more apps each person needs, the stronger the case for Zoho One. If only the sales team needs Zoho, individual apps are often cheaper.
How does Zoho One count users? It can be licensed for all employees or for a flexible set of users. Which one fits depends on your headcount and who needs access.
Which apps do you need in year two, not just now? Adding HR or support later can change the answer.
Which data centre and which country? Pricing and available editions differ between India, the UAE and other regions.
We give you the comparison in writing, with current pricing for your region taken from Zoho's own pricing page at the time. Zoho One
Before You Sign
Whoever you speak to, these six questions separate a real consulting engagement from a sales call:
What tier are they? Check the firm's listing and tier in Zoho's partner directory, not just the logo on their website.
Who will actually sit with your team? Ask whether the consultants are the firm's own staff or freelancers brought in for the project.
What will you have in your hands at the end? Ask to see the format of the deliverable before you sign.
Will they talk to your end users, or only to managers? The workarounds that matter usually live with the people doing the daily work.
Will they tell you when you don't need something? Be wary of a recommendation that includes every app on the price list.
What happens after the documents? You should be free to implement with them, with your own team or with someone else.
A freelancer can be the right call for one small, well-defined fix. When several departments, a migration or compliance are involved, a consulting partner gives you a team rather than one person, continuity when someone is on leave, and a firm that answers to Zoho's partner programme.
The Team
Our consultants are Zoho certified and work in-house from Chennai and Dubai. Behind them are two leaders who came to Zoho from enterprise ERP.
Linz was named Zoho's CRM Solutions Partner of the Year at Zoholics India 2026.
We've worked with businesses in IT services, manufacturing, real estate, education, construction, healthcare, logistics, trading, professional services, automotive, travel and diagnostics.
Anitlin Jinish (AJ), CEO, heads delivery and finance. He has more than 20 years in ERP and supply chain implementation and holds the CPSM certification from ISM.
Abraham Kingslin, Managing Director, runs sales and marketing from Dubai. Before Zoho he worked on Oracle ERP in manufacturing and supply chain, Autodesk design-to-manufacture projects and PeopleSoft hire-to-retire HR.
Where We Work
Clients in the UK, the US and Canada work with us remotely, with sessions scheduled in their own time zone.
Tell us what isn’t working. In the first call we’ll tell you honestly whether you need consulting, implementation, or neither.
A Zoho consultant works out how your business runs, finds the gaps, and recommends which Zoho apps to use and how to configure them. At Linz you receive an as-is document of your current process and a to-be document with each gap and its solution.
It depends on how many departments and processes are in scope. We quote after the first call, and nothing starts without a written quotation.
Consulting decides what to build and why. Implementation builds it: configuration, testing, training, data migration and Go-Live. You can buy either one on its own.
An agreed problem statement, an as-is document of how your business works today, and a to-be document with the gaps we found and the proposed solution for each one.
Often, yes. If your reports don’t match, records are duplicated or nobody understands the automations any more, an audit tells you what’s really configured and what to fix first.
Yes. Our consultants are Zoho certified, they work for Linz from Chennai and Dubai, and we don’t subcontract the work.
Yes. A single process review, a Zoho One design or a pre-migration assessment are all common one-off engagements.
Zoho CRM, Books, Inventory, Expense, People, Payroll, Recruit, Desk, Projects, Analytics, Creator, Mail and Zoho One, plus custom work on Zoho Creator and Catalyst.
Yes. We design integrations between Zoho and ERPs such as Oracle, SAP, Odoo and Microsoft, stores on Shopify, WooCommerce, Amazon and noon, delivery apps, and any system with a REST API.
Yes. Zoho connects to Claude, ChatGPT and Copilot through MCP. We advise on which apps to connect and set it up so the AI only sees what each user is allowed to see.
Yes. We have teams in Al Barsha, Dubai and Mogappair West, Chennai, and we work remotely with clients in the UK, the US and Canada.
Premium is the top tier of Zoho’s partner programme. Linz Technologies is a Zoho Premium Partner, and you can check that in Zoho’s partner directory.
A firm accredited by Zoho to advise on, set up and support Zoho products. Zoho describes the role as going beyond reselling, into consultation, customization, implementation, training and support. Linz Technologies is a Zoho Premium Partner, listed in Zoho’s partner directory.
There’s no official ranking. Check the partner’s tier in Zoho’s partner directory, whether the consultants are in-house, what you’ll receive at the end and whether they’ve worked in your industry. Linz is a Zoho Premium Partner and was named Zoho’s CRM Solutions Partner of the Year at Zoholics India 2026.
An in-house Zoho admin is valuable once you’re live. For the design decisions at the start, a consulting partner brings experience from many rollouts that a single new hire won’t have yet. Many businesses use both: a consultant for the plan and an internal admin to own it afterwards.
Configuring Zoho before anyone has agreed how the process should run. The setup then copies old habits, and fixing it later means rework. That’s why the as-is and to-be documents come first.
It depends on how many departments are in scope and how quickly your stakeholders and users are available for sessions. The schedule is agreed in the quotation.
Reviewed by Abraham Kingslin, Managing Director, Linz Technologies. Last updated November 2026.