Updated: Jun 2, 2022
Zoho Assist is a remote on-demand customer service software solution that allows you to connect to your customers anytime, anywhere, and solve their problems. It's easy to use, scalable, easy-to-setup, and affordable. We provide a one-stop ecommerce support solution for retail chains with across the globe presence
Ever wanted to share your screen with a colleague? Have questions on how to set up a business email account? Want a virtual assistant to help you manage tasks, meetings, and time-sensitive tasks? Zoho Assist is here for you! We’ve created this new feature so that you can get the help you need from wherever you are. There’s no need to be stuck in front of your computer trying to figure everything
ZOHO ASSIST NEW FEATURES :
Sometimes we need installation assistance or a quick demo with our electronics. It can be difficult to get this type of help as it isn't often available quickly. We also often have to wait for a long time because it's not a priority for the company that sold us the equipment
It can be frustrating having to wait, but it is important to keep in mind that the contract does not involve anything dangerous.
Now, imagine you helped a colleague at a mine with troubleshooting an industrial object. It all depends on the safety of your colleague and millions of dollars at stake. You need expert advice quickly
Zoho Assist lets you share video with someone else on the ground to provide them guidance when they have a problem. And our new feature, live camera assistance, provides remote assistance sessions using augmented reality.
An AR remote assistance session is a fun, interactive way to teach someone how to use their phone and their AR experience.
Using video or voice chat tools is one of the best ways to keep the conversation efficient and effective.
Zoho Assist offers live camera assistance as its independent module, which can be customized and audited. Take a look at this list to see all of the things you can do with our live camera assistance:
You can assign different duties to different technicians. For example, you might want to set up remote support and give them an unattended access privileges. You'll also be able to manage technicians with various skillsets when AR remote assistance permissions are in place. You can invite multiple people with diverse skills to address an issue.
Communicate better; solve issues faster during a live remote assistance session. You can do this using our built-in text, voice, and video chat features. This will allow you to stay in contact with the person at the other end of your call
When you're watching the live camera feed, the expert and you can both draw on it using an augmented reality mark-up tool. This lets us add more visual data to make our point
Drawing on a screen is possible with dashes, arrows, and other shapes.
Create an answerable knowledgebase. With repetitive cases, it might be hard for your customer service teams to remember solutions.
Linz Technologies as your ZOHO Partner helps you with zoho assist to help your assist your customer.
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