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OFFICIAL ZIWO PARTNER
Revolutionize Your Customer Experience with ZIWO
Deploy the world's most agile cloud contact center. Linz Technologies delivers end-to-end implementation, custom API integrations, and local support to scale your business operations globally.
TRUSTED GLOBAL ECOSYSTEM
Empowering 1000+ businesses with LINZ Technologies and ZIWO.
PRODUCT OVERVIEW
What is ZIWO?
ZIWO is a world-class Cloud Contact Center solution (CCaaS) built for the digital age. It enables businesses to manage their inbound and outbound calls, WhatsApp conversations, and customer interactions from a single, unified interface.
Modern businesses can no longer rely on rigid, hardware-based telephony. ZIWO provides the flexibility of a cloud-native platform, allowing teams to work from anywhere while maintaining high-quality voice standards and deep data transparency.
Unified Communications
Handle voice, SMS, and WhatsApp in one seamless workflow designed for agent productivity.
API-First Architecture
Handle voice, SMS, and WhatsApp in one seamless workflow designed for agent productivity.
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CORE FEATURES
Engineered for Performance
ZIWO is packed with features designed to eliminate friction for both your customers and your agents.
Cloud Calling
Crystal-clear HD voice quality with global coverage and local virtual numbers in 150+ countries.
Live Dashboards
Monitor agent performance, call volume, and wait times in real-time with beautiful visualizations.
WhatsApp Omnichannel
Manage official WhatsApp Business APIs alongside voice calls for a truly omnichannel experience.
IVR & Call Routing
Design complex call flows with a drag-and-drop interface. Ensure every customer reaches the right agent.
Analytics & Reports
Deep dive into historical data to identify trends, optimize shifts, and improve customer satisfaction.
Call Recording
100% compliant, secure storage for all interactions. Essential for training and quality assurance.
CRM Integrations
Native connectors for Salesforce, Zoho, Microsoft Dynamics, HubSpot, and more.
THE LINZ ADVANTAGE
Why Choose LINZ Technologies as Your ZIWO Partner?
Choosing the right technology is only half the battle. Successful implementation requires local expertise, deep process knowledge, and a partner who understands your specific business challenges in the MENA region.
Local On-the-Ground Support
We provide dedicated support teams in your time zone, offering faster response times than standard global tickets.
Accelerated Onboarding
From contract signing to go-live, we reduce implementation time by up to 50% using our proven frameworks.
Custom API & CRM Integration
From contract signing to go-live, we reduce implementation time by up to 50% using our proven frameworks.
Strategic Consultation
We don't just set up software; we advise on IVR flow design, agent training, and KPI optimization for maximum ROI.
Meet Your First AI Voice Agent
AI that speaks Arabic, works 24/7, and never misses a call.
Automate Everyday Calls
Eliminate repetitive tasks like payment reminders, appointment confirmations, and lead follow-ups, allowing your team to focus on high-value interactions.
Scale Without Limits
Handle high volumes of inbound and outbound calls effortlessly, 24/7 without breaks or burnout. Scale seamlessly during high demand without hiring additional staff.
Cut Costs, Boost CX
Save on operational costs compared to traditional call centers while improving response times and customer satisfaction.
PRODUCT OVERVIEW
End-to-End Managed Solutions
At LINZ, we don't just sell software. We provide the technical muscle to ensure your cloud contact center is a powerhouse of productivity.
PRODUCT OVERVIEW
MIGRATION
Account Setup & Provisioning
Crystal-clear HD voice quality with global coverage and local virtual numbers in 150+ countries.
PRODUCT OVERVIEW
DEVOPS
CRM & API Engineering
Monitor agent performance, call volume, and wait times in real-time with beautiful visualizations.
PRODUCT OVERVIEW
LOGIC
Advanced IVR Design
Design complex call flows with a drag-and-drop interface. Ensure every customer reaches the right agent.
PRODUCT OVERVIEW
HR
Comprehensive Agent Training
Deep dive into historical data to identify trends, optimize shifts, and improve customer satisfaction.
PRODUCT OVERVIEW
DIGITAL
Omnichannel Configuration
100% compliant, secure storage for all interactions. Essential for training and quality assurance.
PRODUCT OVERVIEW
24/7
SLA-Driven Support
Native connectors for Salesforce, Zoho, Microsoft Dynamics, HubSpot, and more.
Features Built for Exceptional Customer Experience
Cloud-Agnostic & Flexible
>99.99% Uptime Guaranteed
Robust Security & Compliance with ISO
24/7 Local Expert Support
Real-Time Analytics & Live Monitoring
Seamless Omnichannel Customer
SUCCESS SCENARIOS
Empowering Every Department
See how ZIWO and LINZ Technologies transform operations across your entire organization.
SALES TEAMS
Delight Customers on Every Call
Intelligent routing ensures high-priority customers reach your best agents. Built-in WhatsApp and SMS support means you help customers where they are.
Explore Customer Support Solution
SALES TEAMS
Close More Deals Faster
With one-click dialing and CRM integration, sales reps can make 3x more calls and always have the customer's history ready. No more manual entry, just pure closing power.
Explore Sales Teams Solution
SALES TEAMS
Delight Customers on Every Call
Intelligent routing ensures high-priority customers reach your best agents. Built-in WhatsApp and SMS support means you help customers where they are.
Explore Customer Support Solution
Tailored Solutions for Your Industry
At LINZ, we don't just sell software. We provide the technical muscle to ensure your cloud contact center is a powerhouse of productivity.
OUR METHODOLOGY
The Path to Excellence
Our structured implementation framework ensures your migration to ZIWO is smooth, secure, and successful.
1
Requirement Analysis
We audit your current telephony, CRM, and agent workflows to identify bottlenecks.
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Rigorous Testing
UAT (User Acceptance Testing) ensures every button, flow, and report works perfectly.
2
Strategic Design
Our architects map out your new IVR, call flows, and data integration points.
5
Training & Go-Live
We train your staff and provide on-site/remote support during the transition.
3
Configuration
LINZ engineers build the environment, provision numbers, and setup integrations.
6
Optimization
Post-launch, we monitor metrics and fine-tune settings for maximum efficiency.
Insights & Resources
Top reads, guides, and much more.
An integrated solution for modern day sales
Most businesses today run on the cloud—making their systems and data digitally accessible, secure, and manageable—and that includes their business communication systems. With the shift to cloud-centric business operations and the rise of modern sales practices, cloud telephony has replaced traditional phone
Best Strategies to Reduce Agent Burnout in Call Centers
High-volume call centers are fast-paced, high-pressure environments where agents manage a heavy flow of interactions. This tough environment often causes agent burnout. This is a serious problem with many effects, like lower performance, high absenteeism, and poor agent retention.
Enhancing Customer Experience with Agentic AI
Agentic AI is revolutionizing how businesses interact with their customers. Agentic AI is different from traditional AI systems. Traditional AI needs set rules and scripts. In contrast, Agentic AI works with interactions and makes decisions in real-time. This capability is particularly beneficial in resolving complex issues,
Why Cloud is the Future of Customer Interaction
Legacy PBX and on-premise hardware are becoming liabilities. To compete in today's market, you need agility, scalability, and data intelligence.
Traditional On-Premise
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Expensive upfront hardware costs
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• Locked to a physical office
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• Slow to update or integrate
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• Limited data visibility
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• High maintenance overhead
Traditional On-Premise
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• Zero hardware investment (SaaS)
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• Work from anywhere (Hybrid/Remote)
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• Real-time API-driven updates
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• Deep AI-ready analytics
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• Effortless global scalability
Ready to modernize?
Book a 30-minute infrastructure audit with our experts.