Monitor website engagement with real time reporting
Pre-built reports and dashboard
Get a general overview on visitor activity with robust reports. With Zoho SaleIQ pre-built reports, in-depth chat activity, visitor status, top operators, region, etc can be analyzed and measured. With the insights, make business decisions to improve customer service.
Collaborative browsing to improve sales
Co-browsing is important to improve customer experience, as your sales team provides real-time assistance to visitors. Empower your team to instantly fetch accurate solutions and provide them an in person experience.
Monitor team performance in a smart way
Collectively view how each of your team members are performing with the real-time engagement data such as total chats, chat time, response time, etc. Monitor over the time and arrive at picking your top agents, and route your priority leads to them.